Shipping & Returns Policy

STANDARD ITEMS

We ask that you please allow 3 -5 days lead-time from purchase date for processing shipment. We try to accommodate rush orders when possible, please contact shop@kenfulk.com before placing a rush order. When your order ships, you will receive a notification and tracking number sent to your email. Please note that we do not ship on Saturdays, Sundays, or national holidays. We do not deliver to P.O. Boxes. Please provide a non-P.O. Box address for shipping when checking out.

HOLIDAY DEADLINES

December 11th for ground shipping

December 15th for expedited shipping

CUSTOM ORDERS

These will ship directly to you from the artist. Each artist’s timeline is listed on their page.

Some of these products are available in stock in our LA store for local pick up. Please contact the store to check on availability. Made to order and one-of-a-kind items are ineligible for returns.

Marcie McGoldrick : 2-3 weeks (Holiday cutoff Dec 5th.)

Alistair McCowan: 6-8 weeks

The Green Vase: 6-8 weeks

LARGE PIECES AND ARTWORK

Ken Fulk works with select white-glove delivery services for fine art, furniture and large items; please email to coordinate and calculate shipping.

Alternatively, local pickup at the store is available. You may schedule pick-up by emailing the store shop@kenfulk.com or calling the store to make an appointment to pick up during store hours.

Ken Fulk
555 Norwich Avenue
Los Angeles, CA 90048
Monday-Saturday, 11am - 6pm
Phone: 323-408-8342

RETURN POLICY

A return for most items may be initiated within 30 days of delivery. Items must be returned in the condition received.

Fine art, made to order, Vintage furniture and one-of-a-kind items are final sale and are ineligible for returns.

Contact shop@kenfulk.com stating the reason for return. We will assist with the return process and are available Mon-Friday, 10-6. We will respond within 1-2 business days.

During the returns process you will be provided a return label to return your items. The cost of this label will be deducted from your total refund. Alternatively, you can take your return package to the shipping carrier of your choice. We recommend a shipping method that allows tracking to make sure it reaches us. We cannot assume responsibility for packages lost or damaged in transit, and recommend you insure your package. Postage and insurance costs, as well as original shipping charges, are not refundable.

REFUNDS

Once we have received your return, we will send you an email notification. If your return is approved, we will issue a refund to your original method of payment. Please note, processing can take up to 2 weeks for returns.

EXCHANGES

We only replace items if they are defective or damaged. Contact us at shop@kenfulk.com, and please state your reason for exchange and provide pictures of damage or defect. Many of our products are vintage or made by hand in small batches; these products may have natural imperfections or variations. Due to our one-of-a-kind products, your exchange could be delayed or unavailable if we are out of stock, or if that item is unique. We will always try to exchange for the exact item or try to make an alternative suggestion if available.